Contact our customer service team via the Contact Us form or call us at 0097143435501 to initiate the process. We will inform our logistics team to pick up the item from your doorstep within 7 working days. Let us know when the item has been picked up so we can top up your Eco credit with the amount you paid. You can think of your credit as money that you can spend on our website to buy anything you like. Please note that the following conditions must be met to return an item: An item may only be returned within 14 days from the date of purchase It must be unused, in original packaging. Kindly note we do not give cash refunds. In case of exchange, we are unable to offer refund of shipping expenses occured during the return and exchange process and new item chosen as replacement will incur delivery fee of its own.